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A. The shorthand “fiber” refers to the high-speed fiber optic cables that bring data to your home or business. “Fiber” is also sometimes used casually when referring to gigabit-bandwidth internet services.

Fiber allows us to bring dedicated speeds to each customer and symmetrical bandwidth. Which means you can upload and download at the same speed. It’s also more reliable in inclement weather unlike a typical coax
cable company.

A. Internet has become as important to the quality of life and work for our community as electricity, water, or wastewater services. Reliable, state-of-the-art internet infrastructure is needed for community growth and development.

A. As a municipal utility, we are able to offer more competitive prices and exemplary customer service.

A. Fiber is not as vulnerable to the effects of time and weather as traditional copper wire cable. As a municipal utility, we reinvest much of our revenue into making our services faster, better, and more widely available.

A. Simple, fill out this form. Let’s Go! When construction is complete to your building, we’ll get you connected.

A. Go ahead and Check Your Address. From here, you can fill in an interest form, so as we expand our footprint, we can keep you up to date.

A. Sure, but you may not want to keep your cable TV service. As for phone, once you choose TMLP internet service, you can take your phone number with you.

If you want a more a la carte TV service, check out the Cut the Cord page to learn more.

A. We do not offer TV service, however, there are some strong alternatives to consider. Check out the Cut the Cord Page to learn more. Or you can always keep your current cable service, satellite dish, or use an HD antenna to watch over-the-air programming from local TV stations.

A. Yes we do have phone service available that offers the same quality phone service at a lower price. Check out the pricing plans to learn more. Or you can always keep your current phone service.

A. We offer a device with routing, firewall and Wi-Fi as part of the service. You may need more equipment depending on your building’s needs, such as Wi-Fi extenders for business-grade network equipment. However, Internet speed is only as fast as your hardware. For businesses, you might need a new firewall or networking equipment to enjoy the maximum speeds. Some older devices or computers may also need upgrading. But even if you keep your existing hardware, you’ll likely notice a significant boost in speed. Talk to members of our team or your network administrator to learn more.

A. Each building connected receives its signal to an Optical Line Terminal, which then passes the signal through a splitter (for multi-unit buildings). This signal then plugs into an Optical Network Terminal (ONT) in your location, which is similar to a cable modem and has ethernet connectivity for local use. Our standard ONT includes routing, Wi-Fi and firewall features. Individual businesses may use their own Wi-Fi routers or other networking equipment if desired.

A. In order to recover the cost of building fiber, we are asking new customers to commit to a minimum two years of service.

A. Maybe. If your email is through an ISP like Comcast or AT&T, you may need to change your email address in time, although both have a process for maintaining that address after cancellation of service.


 

Questions are easy. Answers can be, too.

Check out these frequently asked questions, but if you can’t find what
you’re looking for or need to talk to a human, we’re here to
talk.

Call us at 508-880-8657.