Q. WHAT HAPPENS AFTER I SIGN UP?
A. If you have filled out a service application online or with a TMLP Online customer service representative, then you are on your way to lightning fast high speed internet. Installs to a lit or “green” area take about 2 weeks to complete. A TMLP Online representative will call you after the fiber optic cable has been run to your house and schedule an inside installation appointment with you. On the day of your installation we will need either yourself or someone over the age of 18 to direct us on where to put your new Wi-Fi router and make any wiring decisions during the install. You are allowed to place the Wi-Fi router within 50 feet of where the fiber comes into your home.
We typically bring the fiber into the basement and run up to a room on the main floor of your house. Every install is different and we will do our best to accommodate special requests by the customer. After the install, our technician will guide you through setting up devices on your new Wi-Fi network and show you a speed test of your
new internet service. After that, sit back and enjoy your new high speed internet from TMLP Online.
Q. WHAT IS FIBER?
A. The shorthand “fiber” refers to the high-speed fiber optic cables that bring data to your home or business. “Fiber” is also sometimes used casually when referring to gigabit-bandwidth internet services.
Q. WHY IS FIBER BETTER?
Fiber allows us to bring dedicated speeds to each customer and symmetrical bandwidth. Which means you can upload and download at the same speed. It’s also more reliable in inclement weather unlike a typical coax
Q. WHY IS TMLP OFFERING FIBER?
A. Internet has become as important to the quality of life and work for our community as electricity, water, or wastewater services. Reliable, state-of-the-art internet infrastructure is needed for community growth and development.
Q. WHY ARE MUNICIPAL UTILITIES BETTER?
A. As a municipal utility, we are able to offer more competitive prices and exemplary customer service.
Q. HOW IS FIBER MORE RELIABLE THAN CABLE?
A. Fiber is not as vulnerable to the effects of time and weather as traditional copper wire cable. As a municipal utility, we reinvest much of our revenue into making our services faster, better, and more widely available.
Q. HOW DO I SIGN UP?
A. Simple, fill out this form. Let’s Go! When construction is complete to your building, we’ll get you connected.
Q. I WANT FIBER, BUT YOU DON’T OFFER SERVICE MY AREA YET. WHAT SHOULD I DO?
A. Go ahead and Check Your Address. From here, you can fill in an interest form, so as we expand our footprint, we can keep you up to date.
Q. CAN I KEEP MY PHONE AND CABLE SERVICE?
A. Sure, but you may not want to keep your cable TV service. As for phone, once you choose TMLP internet service, you can take your phone number with you.
If you want a more a la carte TV service, check out the Cut the Cord page to learn more.
Q. DO YOU OFFER TELEVISION SERVICE?
A. We do not offer TV service, however, there are some strong alternatives to consider. Check out the Cut the Cord Page to learn more. Or you can always keep your current cable service, satellite dish, or use an HD antenna to watch over-the-air programming from local TV stations.
Q. DO YOU OFFER HOME PHONE SERVICE?
A. Yes we do have phone service available that offers the same quality phone service at a lower price. Check out the pricing plans to learn more. Or you can always keep your current phone service.
Q. DO I NEED NEW EQUIPMENT?
A. We offer a device with routing, firewall and Wi-Fi as part of the service. You may need more equipment depending on your building’s needs, such as Wi-Fi extenders for business-grade network equipment. However, Internet speed is only as fast as your hardware. For businesses, you might need a new firewall or networking equipment to enjoy the maximum speeds. Some older devices or computers may also need upgrading. But even if you keep your existing hardware, you’ll likely notice a significant boost in speed. Talk to members of our team or your network administrator to learn more.
Q. WHAT EQUIPMENT IS INCLUDED IN STANDARD INSTALLATION?
A. Each building connected receives its signal to an Optical Line Terminal, which then passes the signal through a splitter (for multi-unit buildings). This signal then plugs into an Optical Network Terminal (ONT) in your location, which is similar to a cable modem and has ethernet connectivity for local use. Our standard ONT includes routing, Wi-Fi and firewall features. Individual businesses may use their own Wi-Fi routers or other networking equipment if desired.
Q. IS THERE A CONTRACT?
A. In order to recover the cost of building fiber, we are asking new customers to commit to a minimum two years of service.
Q. DO I HAVE TO CHANGE MY EMAIL ADDRESS?
A. Maybe. If your email is through an ISP like Comcast or AT&T, you may need to change your email address in time, although both have a process for maintaining that address after cancellation of service.